GOODLETTSVILLE, Tenn. (WKRN) — Tennessee's Instant Check System has been down for days, causing sales losses for gun store owners across the state.

The firearm purchase login page for Tennessee FlexCheck, which is the system used across the Volunteer State, displayed an error message reading, "We are currently unable to run background checks.  We are working quickly to resolve it. Please check your emails for more information and updates."

The Tennessee Bureau of Investigation, which helps oversee the system, told News 2 that the agency had been troubleshooting an outage. The TBI said that the outage was related to a "planned system change" from the agency's vendor, which was outside of the organization's control.

The vendor told the TBI they were working as quickly as possible to resolve the issue.

Phillip Arrington, who owns Goodlettsville Gun Shop and has been in the business for about 30 years, told News 2 that the store had experienced about five or six outages so far this year — each lasting more than 24 hours — with other shorter outages throughout the year as well.

This outage has lasted for about three days.

"It's getting to a point where we can't tell customers, 'Yeah, we'll get your background check! It's an instant check!" Arrington told News 2. "It's no longer an instant check because there is no pattern to when it's going to be reliable."

The TBI told News 2 that in 2024, TICS had been fully operational 99.46% of the time and is only closed on the Fourth of July, Thanksgiving Day and Christmas Day. The agency did not provide outage statistics for this year.

No firearms could be sold in the state of Tennessee due to the outage, Arrington said, nor could firearms be taken in on consignment or any pawned. Some customers have been unhappy and even angry as a result of the outage.

"We've lost quite a bit [of money], but nothing compared to what some of the bigger stores have lost," Arrington added. "...We have nothing to tell our customers. It basically stops everything we're doing. There's no sense in advertising because we can't sell anything."

Additionally, the TBI confirmed that some agencies lost access to the National Crime Information Center as a result of the outage. Law enforcement agencies utilize the NCIC to input information about missing children as well as information about crimes and criminals — like apprehending fugitives.

It's unclear when the outage will be resolved.

News Source : https://www.wkrn.com/news/local-news/tbi-troubleshoots-tics-outage/